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User terms and conditions

Definitions

1.Company or Menu.am:

“Internet Projects” LLC
(Republic of Armenia, Tigran Mets Ave., house 49, area 6)

2.Customer:

Any person registered on the Company’s website or submitting an entry for registration of a quick order for food/goods.

3.Site:

The Company’s web-site: www.menu.am.

4.Partner:

Any restaurant/store cooperating with the Company, the offered goods of which are presented on the Site.

5.Order:

Customer’s entry via the Website, mobile application or phone call for the delivery of any of the Partner's goods.

6.Delivery man:

A person providing delivery services to the Customer 

7.Terms:

Terms of use of the Site, mobile application, for the registration of the Order, as well as the personal data protection policy applied on the Site.

1. Personal Data Protection Policy
1.1. Collected personal data
Menu.am collects the following personal data in order to ensure the execution of the Order registered on its platform, as well as to communicate with the Customers, depending on the method of registration of the Order:
In case of registration of an order by a phone call:
• Customer’s name and/or surname;
• Customer’s phone number;
• The Address to which the Order shall be delivered.
In case of registering a quick order via the Site or application:
• Customer’s phone number;
• The Address to which the Order shall be delivered;
• Customer’s IP address;
• Information on the means of payment, if the payment is made online.
In case of registration on the Site:
• Customer’s name and/or surname;
• Customer’s phone number, e-mail;
• Customer’s address;
• Customer’s IP address;
• Information on the means of payment, if the payment means is attached to the user's account or if the payment is made online at placing an Order.

1.2. The Customer’s personal data are collected by the following means:
• When the Customer registers an Order;
• When opening a user account on the Site (an entry for registration on the Site is registered);
• When the Customer visits the Company's website directly (in this case, the information is stored in the "Cookies" section).
When actually filling out the above entries or providing data by phone, it is considered that the Customer has given his/her consent to the processing of his/her personal data. The consent given by the Customer is the legal basis by which the Company processes the Customer’s data. The personal data becomes available to the Company from the moment the Customer fills in the application until the subscription is terminated.
The Customer’s data is collected in a database that is updated every time any new information is received. After the Customer submits an application to terminate the subscription, his/her personal data is immediately transferred to storage in the list of terminated subscribers for a period of 2 (two) years. The receipt of data from IP addresses and their storage in the "Cookies" section starts automatically from the moment the Customer visits the Site.

1.3. The Customer’s personal data are collected for the following purposes:
• To communicate with the Customer in connection with the delivery of the Order and/or the services being provided;
• To organize advertising campaigns, including those which the Company organizes together with its Partners;
• To ensure the quality of services which complies with the requirements of the Customers;
• In order to improve the quality of services, as well as to improve the Site.
In addition to the above, personal data of Customers may be processed to personalize the marketing messages being sent. For such purposes, the Company shall send marketing messages (including by e-mail, mail, telephone, booklets, short messages or online advertising) regarding the services offered by both the Company and its partners. Online advertising can be displayed on the Site and on the partners’ websites, as well as on online media.
In order not to receive such information, the Customer shall notify the Company of his/her refusal by calling 010-222-000 or sending an e-mail to the address: [email protected], or by mailing to the address: Republic of Armenia, Tigran Mets Ave., house 49, area 6.

1.4. Transfer of personal data to third parties
The Company shall not sell, transfer the personal data of the Customer to other parties, but shall provide only to the Partner with which the Order is registered. As well as the address and telephone number of the Customer shall be provided to the Delivery man for communication with the Customer at delivery of the Order. It should be taken into account that they undertake to keep the confidentiality of the Customer's data and use it only to carry out the Order.
The exception shall be the cases stipulated by the legislation of the Republic of Armenia, as well as the parties which, according to the Terms, are directly involved in the process, for example, banks, accounting companies, companies providing legal services, etc. The latter shall not be considered a third party, provided that they undertake to comply with these rules for the processing of personal data and keep their confidentiality, as the employees of the Company.
However, non-personal information of the Customer may be provided to others for marketing, advertising and other purposes.

 1.5. Customer's rights related to the processing of personal data

The Customer shall have the right to view and edit the personal data collected by the Company. To do this, he/she may contact the Company by phone, specified in the Terms, or by e-mail.

As soon as possible after receiving a letter or a phone call, but no later than 10 (ten) days, the Company shall provide the Customer with the personal data processed by it. If such data contain incorrect information, the Customer shall have the right to request to correct/edit them within 5 (five) business days.
The Customer shall also have the right to request from the Company to delete the processed personal data if the reasons for the processing of personal data and the purposes for which the personal data are collected have expired.
The Customer may at any time request the termination of the processing of his/her personal data. In this regard, it should be taken into account that the termination of processing of personal data may lead to the suspension of the performance of certain actions or, in general, to the inability to use the services offered by the Site.

2. General Terms of Sale and Delivery
2.1. Legal relations arising between the Customer and the parties involved in the performance of the Order
Immediately after receiving the Order, the Company shall pass it to the relevant Partner. If for any reason it is impossible to arrange delivery, the Company shall notify the Customer of it as soon as possible.
In this process, Menu.am provides its platform for placing the relevant goods/products of the Partner, as well as for registering the Order for such product by the Customer and submitting the Order to the relevant party. In this process, the Company is an intermediary between the Customer and the Partner.
To organize the delivery of the Order after its transfer to the Partner, the Company shall contact the relevant Delivery man, providing the Customer's data.
Legal relations related to the delivery in accordance with the Terms arise directly between the Customer and the Delivery man, therefore, the Delivery man shall receive payment for the execution of the Order directly from the Customer.
In the case of online payment, the delivery fee paid by the Customer shall be transferred by the Company to the Delivery man on behalf of the Customer.
In such conditions, the Company is a platform for establishing a preliminary connection between the Customer and the Delivery man, and in this part shall simply undertake to transfer the Order to the appropriate Delivery man, which, in the opinion of the Company, will most quickly fulfill the Customer's Order.
The Company shall be liable for the obligations arising between the Customer and the Partner, the Customer and the Delivery man or the Delivery man and the Partner only to the extent which is related to the registration and transfer of the Order to them. In particular, the Company shall not be liable for the quality, freshness, as well as for other quality characteristics of the Order. Moreover, the Company shall not be liable in case of delay or non-fulfillment of the Order by the Delivery man.

2.2. Online Payment
After an online payment at Order registration on the Site is made, Menu.am shall immediately transfer the Order to the relevant Partner. The payment shall be refundable only if the Partner cannot fully carry out the Order.
In the event of any problem related to online payment, the Customer may contact the Company by calling 010-222-000 or by sending an email to [email protected]
The Company shall not be liable in case of delay, cancellation of the Customer's payments, as well as in case of any other payment problems.

2.3. Complaints
The Company, acting as an electronic platform, shall not be liable for the quality of food products manufactured by the Partners presented on the Site.
Nevertheless, the Companyshall do everything within the limits of its powers to protect the Customer's rights violated by the Partner.
The Customer's complaints can be submitted both orally, by calling to 010-222-000 phone number, and by an e-mail, to the email address: [email protected], or by sending a letter to the address of the Company.

2.4. Letters and Spam
If the Customer is registered on the Site, he/she will periodically receive letters from Menu.am. The Customer may unsubscribe from receiving such letters by clicking on the "Unsubscribe" button contained in the received letter, after which he/she will no longer receive letters from Menu.am. In such case, the only letter the Customer will receive from Menu.am will be an order confirmation letter.

2.5. The Order Price
Despite the fact that updates on the Site are made daily, depending on the price list of goods/services offered by the Partner on a given day, there may be periodic changes in prices for goods/services on the Site, as well as removal from the Site of the goods/services available on it and offered by the Partner.
Neither the Partner nor Menu.am are liable for additional payment obligations incurred by the Customer as a result of such actions, as well as in case of other complaints from the Customer.

2.6. Copyright Protection
All information available on the site, including, but not limited to: the design of the Site, videos, texts, graphics, logo, software, belongs to the Company or its partners as a copyright or they have an appropriate license or other legal basis for their use. Such intellectual property objects are protected in accordance with the procedure stipulated by the legislation of the Republic of Armenia.
No services provided by the Company may be reproduced, copied, sold or resold without the express written consent of the Company.

3. Miscellaneous
The Company shall not be liable for technical faults on the Site.
The Armenian version of the Terms and Conditions prevails over the versions in other languages. In respect of the legal relations arising between the Parties the legislation of the Republic of Armenia shall be applied.
The settlement of disputes between the Parties shall be subject to the Court of General Jurisdiction of the city of Yerevan.
The terms can be updated at any time by posting them on the Site. The further use of the Site by the Customer after the posting of the updated version shall be considered the Customer’s consent to the amended version of the Terms.


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